Product Guarantees
Smarter Surfaces is a world leader in providing innovative surface solutions. We take pride in making sure all of our products adhere to the highest of standards.
We are confident that the products we sell are durable and provide optimal performance. To give you that confidence as well, all our products are backed by guarantees.
Whiteboard/Dry Erase Paint and Smart Anti-Microbial Whiteboard Paint
Smarter Surfaces™ offers a 10-year product performance guarantee on the following Whiteboard/Dry Erase Paint products:
Smart Wall Paint – Whiteboard/Dry Erase Paint (White)
Smart Wall Paint – Whiteboard/Dry Erase Paint (Clear)
Smart Anti-Microbial Whiteboard Paint (White)
During the warranty period, these products are guaranteed not to crack or peel, to resist staining and to show no appreciable fade when used with the appropriate whiteboard accessories, and properly cleaned and maintained in accordance with our guidelines.
Must be used before the expiration date that is printed on the tin which shall not be less than 30 days from the date of purchase.
Magnetic Paint & Plaster Products
Smarter Surfaces™ offers a 10-year product performance guarantee on the following magnetic products:
Smart Magnetic Paint
Super Magnetic Paint
Smart Magnetic Plaster
The warranty guarantees that these products will continue to be magnetically receptive, for a period of 10 years, when used with industry-standard neodymium magnets.
Must be used before the expiration date that is printed on the tin which shall not be less than 30 days from the date of purchase.
Projection Paints
Smarter Surfaces™ offers a 5-year product performance guarantee for internal use projection paints.
During the warranty period, this product is guaranteed not to crack or peel, and to show no appreciable fade when use and maintained in accordance with our guidelines.
The guarantee only applies if the product has been properly installed following our application instructions, which are provided with the paints and are available on our website.
Must be used before the expiration date that is printed on the tin which shall not be less than 30 days from the date of purchase.
For external use projection paints the product guarantee is for one year and is guaranteed not to crack or peel, and to show no appreciable fade when use and maintained in accordance with our guidelines during this period.
Full details of Terms and Conditions on Functional Paints & Plasters
The 10-year limited warranty is valid between the original purchaser and Smarter Surfaces Ltd™ and may only be acted upon by the original purchaser with proof of purchase.
Our whiteboard products must be applied within six months of purchase (excluding wallpapers).
Our magnetic products must be applied within six months of purchase (excluding wallpapers).
The warranty only applies if the product has been properly installed following our application instructions.
The warranty will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smarter Surfaces™ limitations (including but without limitation: environmental conditions and direct impacts).
This warranty will not apply to any defects caused by the materials on the surface to which the product(s) is applied.
The warranty extends only to full or part replacement of the product and does not cover installation, shipping or taxes or any other costs that may arise.
To contact Smarter Surfaces™, please email support@smartersurfaces.ke
Functional Wallcoverings
Smarter Surfaces™ offers a 10-year product performance guarantee on the following wallcovering products:
Smart Whiteboard Wallpaper
Smart Magnetic Wallpaper
Smart Whiteboard Wallpaper – Low Sheen
Smart Magnetic and Whiteboard Wallpaper
Smart Magnetic and Whiteboard Wallpaper – Low Sheen
The guarantee only applies if the product has been properly installed following our application instructions, which are provided with the wallcoverings and are available on our website.
Full details of Terms and Conditions on Functional Wallcoverings
The warranty will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smarter Surfaces™ limitations (including but without limitation; environmental conditions and direct impacts).
This warranty will not apply to any defects caused by the materials on the surface to which Smarter Surfaces™ Wallcoverings have been applied.
The warranty extends only to full or part replacement of the product and does not cover installation, shipping, taxes or any other costs that may arise.
Any damage to the product must be reported prior to installation. Any damage reported after installation will not be covered by warranty.
To contact Smarter Surfaces™, please email support@smartersurfaces.ke
Smart Self-Adhesive Films
Smarter Surfaces™ offers a 5-year product performance guarantee on the following film products:
Smart Self Adhesive Whiteboard Film – White
Smart Self Adhesive Whiteboard Film – Clear
Smart Self Adhesive Whiteboard Film – Low Sheen
The guarantee only applies if the product has been properly installed following our application instructions, which are provided with the films and are available on our website.
Full details of Terms and Conditions on Smart Office Films
The warranty will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smarter Surfaces™ limitations (including but without limitation; environmental conditions and direct impacts).
This warranty will not apply to any defects caused by the material of the surface to which Smarter Surfaces™ Self Adhesive Whiteboard Film have been applied. This warranty will not apply to edges where the film is lifting from the surface or adhesive is separating from the substrate. To avoid this all exposed edges should be covered with a trim.
The warranty extends only to full or part replacement of the product and does not cover installation, shipping, taxes or any other costs that may arise.
Any damage to the product must be reported prior to installation. Any damage reported after installation will not be covered by warranty.
To contact Smarter Surfaces™, please email support@smartersurfaces.ke
Chalkboard Paint
Smarter Surfaces™ offers a 5-year product performance guarantee on Smart Chalkboard Paint.
During the warranty period, this product is guaranteed not to crack or peel, and to show no appreciable fade when used with the appropriate accessories, and properly cleaned and maintained in accordance with our guidelines.
The guarantee only applies if the product has been properly installed following our application instructions, which are provided with the paints and are available on our website.
Must be used before the expiration date that is printed on the tin which shall not be less than 30 days from the date of purchase.
Full details of Terms and Conditions on Chalkboard Paint
The 5-year limited warranty is valid between the original purchaser and Smarter Surfaces Ltd™ and may only be acted upon by the original purchaser with proof of purchase.
The warranty only applies if the product has been properly installed following our application instructions.
Our chalkboard paint must be applied within six months of purchase.
The warranty will not apply to any product that has been subject to misuse, abuse, damage, neglect or accident beyond Smarter Surfaces™ limitations (including but without limitation: environmental conditions and direct impacts).
This warranty will not apply to any defects caused by the materials on the surface to which the product(s) is applied.
The warranty extends only to full or part replacement of the product and does not cover installation, shipping or taxes or any other costs that may arise.
To contact Smarter Surfaces™, please email support@smartersurfaces.ke